B2B partners submit claims through the Claimlane claims portal:
Submit a claim: Claimlane claims portal for B2B partners (app.claimlane.com/c/gubi-b2b)
The portal guides you through the claim step by step. There you can follow your claim and reply to the claims team.
Our claims team responds within two business days. For questions about a claim you have already submitted, reply to the claims team in the Claimlane claims portal.
COM/COL claims: GUBI accepts claims for manufacturing defects and upholstery craftsmanship issues. Claims are not accepted for natural textile characteristics, fabric wear from normal usage, improper textile specification, or variations inherent to customer-supplied materials. See "Customer's Own Material or Leather (COM/COL)" for details.
Where a claim is settled financially rather than by replacement or repair, you receive a credit note. See What happens after you submit a claim.