After submitting a claim:
- Review - our claims team assesses the information and photos provided. We may request additional documentation.
- Decision - based on the assessment, we determine whether the issue is covered under warranty or qualifies for resolution under other terms.
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Resolution - depending on the case, the outcome may be:
- Replacement of the defective product or part
- Repair, if feasible
- A credit note or a refund
- A proportionate price reduction
The timeline depends on the complexity of the claim and the availability of replacement parts or products. You can follow your claim and reply to the claims team in the Claimlane claims portal, and you receive an email when it updates.
For claims involving a Return Merchandise Authorization (RMA), we provide specific instructions for returning the product.