What happens after you submit a claim

After submitting a claim:

1. Review — our claims team assesses the information and photos provided. We may request additional documentation.
2. Decision — based on the assessment, we determine whether the issue is covered under warranty or qualifies for resolution under other terms.
3. Resolution — depending on the case, the outcome may be:
   • Replacement of the defective product or part
   • Repair, if feasible
   • A credit note (B2B) or refund (end consumers)
   • A proportionate price reduction

The timeline depends on the complexity of the claim and the availability of replacement parts or products. We keep you informed throughout the process.

For claims involving a Return Merchandise Authorization (RMA), we provide specific instructions for returning the product.