After submitting a claim:
- Review — our claims team assesses the information and photos provided. We may request additional documentation.
- Decision — based on the assessment, we determine whether the issue is covered under warranty or qualifies for resolution under other terms.
- Resolution — depending on the case, the outcome may be:
- Replacement of the defective product or part
- Repair, if feasible
- A credit note (B2B) or refund (end consumers)
- A proportionate price reduction
The timeline depends on the complexity of the claim and the availability of replacement parts or products. We keep you informed throughout the process.
For claims involving a Return Merchandise Authorization (RMA), we provide specific instructions for returning the product.