Purchased on gubi.com or the GUBI webshop:
Submit your claim through the Claimlane claims portal (app.claimlane.com/c/gubi). Have ready:
- Your order number
- Photos of the defect or damage
- A description of the issue
Our claims team responds within two business days. For questions about a claim you have already submitted: rma@gubi.com or +45 6915 6061, Monday-Friday, 9:00-16:00 (Copenhagen time).
Purchased through a GUBI dealer:
Contact the dealer where you made your purchase. The dealer manages the claim with GUBI on your behalf. Use the Store Locator if you need the dealer's contact details.
Where a claim is settled financially rather than by replacement or repair, you receive a refund. See What happens after you submit a claim.