The Partner Portal at b2b.gubi.com is the self-service platform for GUBI's B2B partners.
What the portal offers
Product Catalogue
- Browse products online — all categories except seating (seating is ordered via the online form)
- View product details, variants, and stock availability
- Access product datasheets
Orders
- Add products to cart and submit an order request
- Use the online order form for seating categories
- Add to basket from your buying lists
- Track order confirmations and delivery status
- View invoices and credit note status
Your Account
- Manage your buying lists
- Manage invoice and delivery addresses
- Manage Store Locator addresses
- Control which users in your organisation have access to the portal
Support
- Contact Customer Service directly through the portal (instead of email)
- Submit claims: request RMA for products on orders, follow your claim cases, and communicate with the Claims team
- Access general information and FAQs
How to order on the portal
A — Standard products (online checkout)
- Add products to cart and fill in invoice and delivery details
- Submit your order
- Download the PP quotation PDF for pre-payment details (also in Account / My Orders)
- Pay by bank transfer as instructed on the PDF
- After payment is received, Customer Service confirms the order and you receive a confirmation email
- Follow your order status online in Account / My Orders (order number starts with PP)
B — Customised upholstered products, Friends & Family, or employees outside Europe (online form)
- Go to Support / Contact Us in the portal menu
- Fill in the relevant online form and click Send (you can find your request in My Inbox)
- Customer Service enters the quotation and you receive the quotation PDF by email with pre-payment details (also visible in Account / My Orders)
- Pay by bank transfer with your order reference
- After payment is received, your order is confirmed and you receive a confirmation email
- Follow your order status online in Account / My Orders (order number starts with SO)
Getting access
To request access, contact your regional Sales Manager or email order@gubi.com. You will then receive an email invitation to confirm your address and set up your account, along with a short video walkthrough of the Partner Portal.