My order arrived damaged or incomplete — Professional customer

If your order arrives with visible damage to the packaging or products, or if items are missing:

1. Document the damage with photos before unpacking further
2. Note any missing items by checking against your delivery note
3. Submit a claim within 7 days through the Claimlane claims portal (app.claimlane.com/c/gubi-b2b)

Have your order number, photos of the damage, and a description of the issue ready. See How to submit a claim — Professional customer.