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I have not received my order — Professional customer

If you have not received your order within 10 business days after the estimated shipping date on your order confirmation, contact us with your order number:

order@gubi.com or +45 6915 6060

Have the following information ready:

  • Your order number
  • The estimated shipping date from your confirmation
  • Your delivery address
  • Any tracking information you have received

We will investigate the shipment status with the carrier and follow up with you.