B2B partners can submit claims through two channels:
Via the Partner Portal (recommended)
Log in to b2b.gubi.com and go to Support / Claims. Through the portal you can request an RMA for products on existing orders, follow your claim cases, and communicate directly with the Claims team.
Via the B2B Claim Form
Submit a claim through the B2B Claim Form or email rma@gubi.com.
Include with your claim:
- The sale order number
- Photos of the defect or damage (multiple angles)
- A description of the issue, including when it was discovered
- The quantity affected
Our claims team responds within two business days. Phone: +45 6915 6061, Monday–Friday, 9:00–16:00 (Copenhagen time).
COM/COL claims: GUBI accepts claims for manufacturing defects and upholstery craftsmanship issues. Claims are not accepted for natural textile characteristics, fabric wear from normal usage, improper textile specification, or variations inherent to customer-supplied materials. See "Customer's Own Material or Leather (COM/COL)" for details.