Purchased on gubi.com or the GUBI webshop:
Submit your claim through the Claimlane claims portal (app.claimlane.com/c/gubi).
The portal guides you through the claim step by step. There you can follow your claim and reply to the claims team.
Our claims team responds within two business days. For questions about a claim you have already submitted, reply to the claims team in the Claimlane claims portal.
Purchased through a GUBI dealer:
Contact the dealer where you made your purchase. The dealer manages the claim with GUBI on your behalf. Use the Store Locator (gubi.com/retailers) if you need the dealer's contact details.
Where a claim is settled financially rather than by replacement or repair, you receive a refund. See What happens after you submit a claim.