I have not received my order

If you have not received your order within 10 business days after the estimated shipping date on your order confirmation, contact us with your order number:

• End consumers: webshop@gubi.com or +45 3332 6368
• B2B partners: order@gubi.com or +45 6915 6060

Have the following information ready:

• Your order number
• The estimated shipping date from your confirmation
• Your delivery address
• Any tracking information you have received

We will investigate the shipment status with the carrier and follow up with you.