If your order arrives with visible damage to the packaging or products, or if items are missing:
- Document the damage with photos before unpacking further
- Note any missing items by checking against your delivery note
- Contact us within 7 days:
- End consumers: webshop@gubi.com
- B2B partners: rma@gubi.com or submit a claim through the B2B Claim Form
Include your order number, photos of the damage, and a description of the issue. See "How to submit a claim" in the Returns, Claims & Warranty section for the full claims process.