My order arrived damaged or incomplete

If your order arrives with visible damage to the packaging or products, or if items are missing:

1. Document the damage with photos before unpacking further
2. Note any missing items by checking against your delivery note
3. Contact us within 7 days:
   • End consumers: webshop@gubi.com
   • B2B partners: rma@gubi.com or submit a claim through the Claims Form

Include your order number, photos of the damage, and a description of the issue. See "How to submit a claim" in the Returns, Claims & Warranty section for the full claims process.