For claims, warranty issues, and after-sales support:
- Email: rma@gubi.com
- Phone: +45 6915 6061
- Opening hours: Monday–Friday, 9:00–16:00 (Copenhagen time)
End consumers — email rma@gubi.com with your order number, photos of the issue, and a description. If you bought from a GUBI dealer, contact the dealer instead: they manage the claim with GUBI on your behalf. See How to submit a claim — end consumers.
B2B partners — submit your claim through the Partner Portal or the B2B Claim Form for the fastest response. See How to submit a claim — B2B partners.
Our claims team responds within two business days.