For questions about orders, products, or deliveries as a private customer:
- Email: webshop@gubi.com
- Phone: +45 3332 6368
- Opening hours: Monday-Thursday 9:00-16:30, Friday 9:00-16:00 (Copenhagen time)
To find a GUBI dealer near you, use the Store Locator (gubi.com/retailers).
You are welcome to visit the GUBI Copenhagen showroom at Orientkaj 20, 2150 Nordhavn, Copenhagen to see the collection in person. The showroom does not process orders - for purchases, use gubi.com or visit a dealer.
Claims and after-sales
Submit your claim through the Claimlane claims portal (app.claimlane.com/c/gubi). If you bought from a GUBI dealer, contact the dealer instead: they manage the claim with GUBI on your behalf. See How to submit a claim — Private customer.
For questions about a claim you have already submitted, reply to the claims team in the Claimlane claims portal.
Our claims team responds within two business days.